The Climb: Insights on People, Process, and Growth

In my work with clients, I’m reminded again and again that the foundation of an exceptional experience culture isn’t technology, it’s alignment . You can have the most beautifully designed processes and innovative tools, but if your people are misaligned with their roles, the experience, both internal and external, will always fall short. Too often, organizations continue to place people in positions based solely on their last role  or their degree . But let’s be honest, how